Order & Payment
You can register an account and shop on the official website. Of course, an account has various advantages such as faster checkout process for future purchases and clear record of pending or completed orders.
Please feel assured that we do NOT share your information within your account with third parties. For more information, please view our Privacy Policy
Possible reasons for the exceeded amount are:
1. Exchange rate has changed.
2. Commission fee is taken by your bank or card company.
3. Your bank converts the currency for you to proceed with the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion.
To figure it out, you may contact the bank to check the transaction details.
You can only cancel/change your order up to one hour after the order is placed. Once we have shipped your package, you may simply return the items you unwanted by following our Return Instructions.
For further assistance, feel free to reach out to our Customer Care Team.
Our order confirmation email is sent out automatically by our ordering system. If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first.
If there is no relevant email, please contact us at support@mairdi.net to confirm whether or not the order went through. For your convenience, we strongly recommend creating an account with us so that you can log in to keep track of your orders.
You can check the status of your order on our website by clicking on Account--Orders.
You can also check it from the shipment details email we send you when items you ordered have been shipped.
If there are any questions, please contact support@mairdi.netwith your order ID, we'll be in touch in 24-48 hours and provide specific order status information.
1. The countries and regions cannot deliver.
2. If your orders were identified as high risk by our fraud analysis tool. We will confirm if it's ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at support@mairdi.net
PayPal, American_express, Diners_club, Discover, Jcb, Master, Shopify_pay, Visa, are all supported at the Mairdi.net store, and credit card installment payment.
Shipping & Refund
Orders are normally processed and shipped within 1-2 business days. Shipping generally takes 7-10 business days for different countries and regions. For orders with a shipping address in the US, UK, CA, or DE, you will enjoy 2-3 day delivery. For details, please refer to the shipping policy.
Once your orders ship, you’ll receive a shipping confirmation email with a tracking number. It can take 24-48 hours for your tracking number to be updated by the carrier. You can also view your tracking number under “Orders”. Then click here: https://www.17track.net/en or https://track.4px.com/#/
If you’re having trouble finding this email, please feel free to reach out to support@mairdi.net.
45-Day money-back guarantee and all quality-related defects on items sold directly by Mairdi are covered by a 2-years warranty, starting from the date of purchase. For details, please refer to the refund policy.
Mairdi does not refund purchases from other retailers.
Headphones
Yes, dual device connection is supported.
According to laboratory data, the headphones can reach IP67 waterproof level. Protect against ingress of dust (overall protection against contact, protect against penetration of dust); protect against brief immersion (anti-immersion), protect against 30-minute immersion in water up to 1 meter deep.
No, and all headphones with signs of disassembly are not covered by the warranty.
Yes. Bone conduction connects to your phone (or other audio source) and streams whatever it is playing, be it Spotify, a podcast, audio book.
Rinse it off with water, or add a light amount of soap, and dry thoroughly before returning it to the case.
About Mairdi
MAIRDI was Founded in 2009. We manufacture communication headsets, wireless headphones, and will grandly launch the bone conduction headphone series in 2022.
Our team combines decades of industry experience, constantly explores advanced technologies in the audio field, and is committed to making the brand synonymous with advanced technology, high quality, full service, and innovation.
Superior after-sales service over the world. So far, MAIRDI headsets are sold to more than 50 countries worldwide. We are committed to providing the best experience for our customers!
We value the real feelings of our customers and want to build a good connection with you. Your feedback and suggestions can truly help us improve the quality of our products and services.
You can submit a ticket by clicking onContact Us in the footer of our website to enter your inquiries and suggestions.
You can also contact us by emailing us directly at support@mairdi.net.
Either way, we will get back to you within 24 hours to answer your inquiries and concerns.